Policies | 2024

Terms and Conditions

Acceptance of Terms
By accessing the content Horror-on-Sea.com (Part of The White Bus Ltd)(“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Modification
The White Bus Ltd and James Holmes reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

The White Bus Ltd and James Holmes have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of liability.

The White Bus Ltd and James Holmes will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of The White Bus Ltd and James Holmes, their employees or agents.

Copyright
All intellectual property of The White Bus Ltd and James Holmes, such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of The White Bus Ltd and James Holmes.

By using the Website you agree to respect the intellectual property rights of The White Bus Ltd and James Holmes and other contributors to the Website (as identified in photo captions and article credit lines) and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

You must obtain permission from the relevant copyright owner to republish the material on a public website or within a work for publication in any medium. Such use may be subject to reproduction fees and the source of the material and its copyright status must be acknowledged.

Anyone republishing material from the Website without permission is liable for any resulting infringement of copyright.

Disclaimers
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.

Third parties
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Severance
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing law and jurisdiction

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

What personal data does Horror-on-Sea (The White Bus Ltd) collect?
The data we routinely collect includes customers’ names, addresses and email addresses. We collect this data directly from anyone who purchases tickets or merchandise through our Horror-on-Sea website.

For some of our customers who choose to subscribe to our newsletter we may have additional information.

What is this personal data used for?
We use customers’ data for the administration of your purchase; the communication of information, and the organisation of events.

Who is your data shared with?
Your customer data is collected by Wix , the Website Host and and SumUp, the Payment host, and passed on to The White Bus for administration of purchases and if the customer has subscribed to our newsletter, for communication and organisation of upcoming events. Learn more about Wix's Privacy Policy here.

Your personal data is not passed on by us to other organisations.

Where does this data come from?
From any purchase made through the Horror-on-Sea website or through signing up to a Newsletter Subscription on the website.

How is your data stored?
This information is stored in digital form on computers and paper documents held for administration on the day of the event. We use Google Cloud as our data processor. Any information that is stored remotely is held in compliance with the GDPR (General Data Protection Regulation).

Who is responsible for ensuring compliance with the relevant laws and regulations?
Under the GDPR we do not have a statutory requirement to have a Data Protection Officer. However, we have voluntarily appointed the Web Administrator as the person who is responsible for ensuring The White Bus discharges its obligations under the Regulation.

Who has access to your data?
Members of the The White Bus event management team have access to customers’ data in order for them to carry out their legitimate tasks for the organisation.

Sub-contractors appointed by the The White Bus Ltd may be given access to data for specific tasks. They are not free to use it for any other purpose.

What is the legal basis for collecting this data?
The White Bus Ltd collects personal data that is necessary for the purposes of its legitimate interests as an event organiser.

How you can check what data we have about you?
If you want to see the basic customer data we hold about you, you should contact our Web Administrator.

You can contact us with a “Subject Access Request” if you want to ask us to provide you with any other information we hold about you. If you are interested in any particular aspects, specifying them will help us to provide you with what you need quickly and efficiently. We are required to provide this to you within one month.

There is not usually a fee for this, though we can charge a reasonable fee based on the administrative cost of providing the information if a request is considered to be manifestly unfounded or excessive, or for requests for further copies of the same information.

Does the The White Bus Ltd collect any “special” data?
The GDPR refers to sensitive personal data as “special categories of personal data”. We do not record any such special data.

How can you ask for data to be removed, limited or corrected?
There are various ways:
o If you would like your data to be removed, you should contact the Web Administrator. However, as we will then have no record of you, this will mean that your membership will have to be terminated.
o Any corrections to the data we hold should be notified to our Web Administrator who will update your data.

How long do we keep your data for, and why?
We normally keep customers’ data until the event they have purchased tickets for has finished. If a customer has completed a Newsletter Subscription online then their data is kept until they advise us otherwise.

Cookie Policy

Cookies in use on this site
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us to:
o Make our website work as you’d expect
o Improve the speed/security of the site
o Allow you to share pages with social networks like Twitter
o Continuously improve our website for you

We do not use cookies to:
o Collect any personally identifiable information (without your express permission)
o Collect any sensitive information (without your express permission)
o Pass data to advertising networks
o Pass personally identifiable data to third parties
o Pay sales commissions

Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our cookies
We use cookies to make our website work including social websites and anonymous visitor statistics. There is no way to prevent these cookies being set other than to not use our site.

Social website cookies
So you can easily follow us on Twitter and LinkedIn we have included sharing buttons on our site.
Cookies are set by Twitter – Privacy Policy. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous visitor statistics cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called ‘spyware’. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software

Returns Policy

All tickets and Festival Passes purchased are non-refundable. In the case of cancellation by the Venue or The White Bus Ltd, all ticket and pass purchases will be refunded.

All pre-ordered T shirts or face masks are non-refundable unless faulty. In the case of a faulty item please contact Horror-on-Sea at horror@thewhitebus.org.uk or 07754 391163.

Fulfilment Policy

All face masks will be posted out.

No tickets or T shirts will be posted out. All these items purchased through Horror-on-Sea website will be fulfilled at the event. You can pick up any ticket or purchase from the Horror-on-Sea Ticket Desk, 1st Floor, Park Inn by Radisson Palace, Chapel Road, Southend-on-Sea SS1 2AL at any time during the event 09.30 to 22.30 on Fri 14 Jan to Sun 16 Jan and Fri 21 Jan to Sun 23 Jan 2022.

If you have any queries please contact us on horror@thewhitebus.org.uk or 07754 391163.